What are the password requirements for my account?
All users on all Gannett iPublish ad portals will be required to update their passwords. New passwords will require the following:
Additionally, all passwords will expire every 90 days and will be required to be updated.
I've forgotten my password. How can I retrieve it?
You can reset the password for your account by clicking the Forgot "Password" link in the upper right of the adportal home page. Make sure you click on the word "Password". You will need to put in your current USERNAME then submit the form. You will then get an email with a link to reset your password.
I don't remember my username. Can I retrieve it?
In the upper right corner of the adportal there is a link for "Forgot Username". Click on the word "Username". You will need to provide the phone number and zipcode that is set up in your account. Once you submit the form, you will get an email that contains your username and a link to reset your password.
What if I miss the deadline for a publication?
Unfortunately, you will need to choose the next available date. If the date is unavailable on your screen, the deadline has passed.
Where will the obituary appear?
As a source of public record and information with high community interest, it is important to reach a wide audience so paid obituaries and death notices appear in both print and online.
What is the difference between the paid obituary and the death notice directory?
The death notice is to provide a public record which we consider an important community service. Information provided for the death notice will publish in a directory format and is limited to name of deceased, city or town of residence, age, date and month of death, service date and time, service location, interment location and funeral home name. A fee of $39.00 applies to death notices.
The paid obituary is the family's tribute to their deceased loved one as well as a notice of memorial service details. It provides a vehicle to share stories and accomplishments of the deceased, major highlights, and family history.
Are obituaries viewed often online?
Across the Gannett Co. publishing network, an average 1.9 million users each month look to our obituary pages. Obituary pages are consistently in the top 10 sections read by our online readers.
What information is typically included in an Obituary?
Following is a list of frequently included items:
When should a photo be included with an Obituary?
Photos are a personal preference of the family. Some families choose to use current photos while others select a favorite photo that has special meaning. As the printed Obituary has lasting value, the family should choose the photo that means the most to them. Our templates allow for up to two photos.
What if the photo is older, will it reproduce with good quality?
Your submitted photo will go through a toning process to deliver the best possible quality. However, with older photos, it is sometimes not possible to duplicate the quality of a newer one.
The photo being used is color. Will it appear in color in the newspaper?
No, all photos in obituaries will run in black and white in print. If a full color photo is uploaded into the self-serve website/portal, while it will appear black and white on the screen (and as noted above print in black and white), the photo will publish online in full color.
Is JPG the only format that can be used for a photo?
Yes, all files must be jpegs. Approximate size of photo in obituary is 1.5 inches x 2 inches.
Is JPG the only format that can be used for a photo?
Photos from websites are usually too small to print well, even if they look fine on the screen. Images need to be high resolution to avoid looking fuzzy in print. Select a photo that was shot in natural light without a flash.
What is a good resolution for a photo?
A photo should be no less than 200 dpi at the size it will print.
Is there a maximum file size for a photo?
Yes. Photos should be under 2,000 Kbytes or 2 MB.
Can I crop my photo while I'm building my ad?
Yes. You will be presented with cropping options after uploading your photo. Be sure the photo is of the individual's face with minimal shadows.
Can I run multiple emblems/symbols?
Yes. The self-service portal offers numerous emblem/icon selections. Emblems are included as part of the per line charge. You may choose up to two emblems/symbols.
Can I manipulate the information within the ad, i.e.: type size, bold, etc.?
No. All obituary notices use standard formatting.
Is there a size limit for the body of an obituary?
Once the maximum number of lines is reached per column, the obituary will automatically adjust to accommodate the increased length, up to a full page.
Is the preview an accurate representation of how the notice will publish?
Yes. The proof you see on the screen is how it will print in the newspaper.
If I work on an obituary but don't want to complete it at that time, can it be saved for future use?
Yes, you may build the obituary and save it. You will simply log in to your account and retrieve the obituary when you're ready. If you don't have an existing account, you will be able to create one.
Is the preview an accurate representation of how the notice will publish?
Yes. The proof you see on the screen is how it will print in the newspaper.
What is 'Verification of death'?
During the ordering process, if you are not a licensed funeral home, you will be required to enter the funeral home or cremation society name and phone number in charge of arrangements. We will call to verify the passing with the contact you provide. The obituary will not publish without the verification of death from the funeral home or cremation society. Alternatively, you may email (email found on the Contact Us link) us a death certificate. If the loved one passed internationally, please contact us for further verification details.
How will I know if the newspaper receives my notice?
You will receive a confirmation email along with an emailed proof of the notice once the order is completed and you have submitted it for publication. Please be sure to enter an accurate email address where you wish to have the final PDF proof sent.
How many days can an obituary notice run?
You can run your obituary on multiple days.
If I submit the Obituary using the self-service tool and the family wishes to make changes at a later time, will this be possible?
Yes, if changes are made before published deadlines. See the deadline schedule under the Pricing & Deadlines link.
How will I know how much an obituary will cost?
Our easy to use self-service portal will automatically quote the cost of the obituary as you build your notice.
How do I pay for an obituary notice?
Funeral homes that have an established account with the newspaper will be billed or have an option to pay by credit card. You will simply click on 'Bill Me' when you confirm your obituary. If you do not see the 'Bill Me' option, you will be able to pay by credit card. You also have an option to pay by credit card even if you have an established account. We accept Visa, Mastercard, American Express and Discover. Private parties must pay by credit card online during the self-serve transaction or by phone after a quote and proof has been sent.